Help & FAQ

★ Which countries do you deliver to?
We mostly deliver to Canada, USA, France (DOM/TOM included) but we try to ship worldwide! Customs fees may apply depending of your country.

★ The Parcel has been returned to the sender, what should I do?
If you have not been able to collect your parcel or the carrier has not been able to deliver it, and it has been returned to us, do not hesitate to contact our customer service on the Contact Page. We will find the best solution together: either a refund or a return depending on our availability.

The refund will be made by the same means of payment used at the time of the validation of the order. In all cases, we will keep you informed. Please remember it can take some time for your bank or credit card company to process and post the refund too.

★ An item I want is sold out. Is there any way to pre-order it for next time?
No, you will have to wait until the next store update, if that item is being made available again.

★ What payment types do you accept?
I accept all major credit cards and PayPal.

★ More Questions? We're here to help!
You can leave a message on our Contact Page and we'll follow up by email.